Banksia Palliative Care Service has experienced momentous growth in the last 2 years under the leadership of a new Executive Officer, Senior Management Team and a very dedicated team. Not only are we celebrating the highest client numbers Banksia has seen in our history but we’re also celebrating 30 years of service.
We have continued to proactively grow and improve, successfully investing in our team, the people for whom we provide care and support, our partners, and our supporters – we have developed strong, respectful relationships.
We have continued the team growth that began in 2018, increasing our staff numbers by 88%. We have engaged two Palliative Medicine Specialist Physicians, developed and filled a Nurse Practitioner Candidate role, doubled our Education resource, recruited volunteers, including new Committee of Management members, and expanded our Nursing, Support & Wellbeing and Administrative expertise, all resulting in the delivery of more services, and much greater contact with clients and their carers.
We are also celebrating a year of our expanded 24-hour service delivery model.We couldn’t be more proud and inspired by our nurses, whose willingness to embrace this expansion has seen us deliver services to our clients, when it is needed.
This work has been extremely beneficial – our after-hours contact with our clients increased by 47%, with home visits after-hours increasing by an amazing 247%.
Our weekend contacts has increased by 102%, and where the majority of this contact was previously provided by our after-hours phone triage service, this work is now primarily provided by our team. The benefits to our clients wellbeing have been significant.
With no plans to slow down, our future is exciting and dynamic, and as we grow our services we remain resolute in our commitment to ensure every Banksia client and carer receive the best personalized support and care.
Our 30-year celebration also marks the end of an era for our old logo, and whilst we are sad to see it go we are excited to move into a new look that reflects the business we have become – contemporary, dynamic, engaging and strong.