The uniqueness of each client is central to care provision and guides care planning to ensure it is timely, person-centered, and respects individual wishes and needs.
Care is provided according to health promotion principles optimising and enhancing community relationships such as family, friends, and significant others.
Care is based on collaborative partnerships with primary care providers strengthening relationships and minimising duplication.
People will be admitted/re-admitted and discharged as appropriate to their individual need.
Although not all people will require the services of all team members interdisciplinary communication ensures the changing care needs are met by the most appropriate team members
The process of care includes prioritising referrals, timely ongoing assessment, coordination of the interdisciplinary team, and appropriate discharge and referral to other health or community service providers.
The physical, psychological, social, spiritual, and emotional needs of the clients are central to the assessment and care planning process.
Advance Care Plan discussions are encouraged to allow client to articulate their values preferences and choices to facilitate a good death.
An innovative loss and grief program is available to all clients and their carers.
The safety of clients, staff, and volunteers in the community setting is facilitated by clear communication and compliance with Occupational Health & Safety policies.
Mandatory clinical supervision for all clinical staff facilitates professional practice, nurtures professional development, and promotes self-care.
